Do you have time to wait as number ... 7 in the queue?
Our IT-operation specialists are on duty around the clock, and they answer your call within a few seconds. When you let us deliver a complete, thoroughly tested and efficient end-user support solution, you can pass this benefit on to your users.
End-user support gives your users access to a solution to their IT problems 24 hours a day, seven days a week. We can roll out software on computers automatically, deliver updates seamlessly, follow up on the software licenses you need, and make it easier to report on the pivotal parameters that are important to you. In this way, your users save time and trouble, and maximize their efficiency. And you do not have to staff, train or run your own support department.
Let us be your shortcut to a genuine 24/7 team of prepared specialists?
With the right team of prepared specialists, you can reduce lost working time − whether you have offices in several time zones, which requires 24/7 presence, or whether you want to make sure that the ERP system is not down in the morning when the employees arrive at the office in Denmark.
Our Service Center is staffed 24 hours a day by certified technicians who solve 75% of all inquiries immediately. The rest and more complex tasks are efficiently handed over to 2nd or 3rd level technicians whose areas of specialization have been mapped in our Knowledge Map based on competences and certifications.
As a consequence, you can give us the role as Single Point of Contact (SPOC) across all your platforms, and let us handle troubleshooting and activation of your other partners or external developers. You avoid confusion, project management and wasted time, and at the same time you will not depend on local individual specialists.