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Our Service Center is staffed by specialists 24 hours a day, so you get solutions to your problems, immediately.
The more central platforms you have, the more specialists you need to monitor, correct errors, update and support them all.
Eventually, it becomes a full-time job to find and retain IT specialists, but is that a good investment in your company?
When you leave the IT-operation tasks to the specialists in our Service Center, you can use your resources for developing new digital solutions, create strategies for digitalization and make your IT department an active part of the value-creation process in your company.
With the right team of prepared specialists, you can reduce lost working time − whether you have offices in several time zones, which requires 24/7 presence, or whether you want to make sure that the ERP system is not down in the morning when the employees arrive at the office in Denmark.
Our Service Center is staffed 24 hours a day by certified technicians who solve 75% of all inquiries immediately. The rest and more complex tasks are efficiently handed over to 2nd or 3rd level technicians whose areas of specialization have been mapped in our Knowledge Map based on competences and certifications.
As a consequence, you can give us the role as Single Point of Contact (SPOC) across all your platforms, and let us handle troubleshooting and activation of your other partners or external developers. You avoid confusion, project management and wasted time, and at the same time you will not depend on local individual specialists.
Customizing public cloud to fit your security needs is troublesome, and it may be difficult to figure out if public clouds like Microsoft Azure or AWS comply with the security requirements of your business.
We can help you find out where in your business Azure offers advantages. When we implement our efficient network protection, server protection and logging solutions on your cloud platforms, we increase transparency and control in Azure, which is of vital importance.
Compliance requirement such as loggging and risk analysis applys both public and private clouds alike. Consequently, you must know where legal requirements like the EU General Data Protection Regulation (GDPR) apply in your company, and whether they prevent you from using public cloud.
We have already identified the important areas in which your IT infrastructure must comply with the legal requirements. Thus, we can help you implement and operate solutions in Azure that comply with the documentation requirements. In this way, you can take advantage of Microsoft Azure and get global reach, or you can implement Office 365 and SharePoint as your hyper scalable e-mail and office platforms.
Our IT-operation specialists are on duty around the clock, and they answer your call within a few seconds. When you let us deliver a complete, thoroughly tested and efficient end-user support solution, you can pass this benefit on to your users.
End-user support gives your users access to a solution to their IT problems 24 hours a day, seven days a week. We can roll out software on computers automatically, deliver updates seamlessly, follow up on the software licenses you need, and make it easier to report on the pivotal parameters that are important to you. In this way, your users save time and trouble, and maximize their efficiency. And you do not have to staff, train or run your own support department.