SPOC
SPOC - Single Point of Contact - is one, coherent way to catch and dispatch all your IT-related inquiries, across systems, locations, and vendors.
You get access to a 24/7 point of contact, where specialists are ready to review your important incoming inquiries and subsequently relay them to the right specialist or third party.
Our 24/7 setup means we can initiate troubleshooting, activate your software partners or other third parties, as soon as service stops working as planned. Short reaction time yields quicker resolution times, less downtime, and less waiting.